Contact information
Contact Information
At CozyTrail, we believe excellent customer service is just as important as offering quality pet grooming products. Whether you have questions before placing an order or need assistance after your purchase, our dedicated support team is here to help.
We strive to provide friendly, professional, and timely assistance for every customer around the world.
Business Information
Store Name: CozyTrail
Website: CozyTrail.store
Established: 2022
Contact Details
Customer Support Email
Phone
(888) 604-2620
Business Address
1697 Rue Coughtry
Saint-Laurent, QC H4L 3H2
Canada
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
How We Can Help
Our support team is happy to assist with:
- Product information
- Order status updates
- Shipping inquiries
- Return & refund requests
- Exchange assistance
- Payment questions
- Website support
- General customer service
Response Time
We aim to respond to all customer emails within 24 business hours.
During holidays or peak shopping periods, responses may take slightly longer. We appreciate your patience and will assist you as quickly as possible.
Before Contacting Us
To help us resolve your request faster, please include:
- Your full name
- Order number
- Email used during checkout
- A brief description of your inquiry
- Photos (if reporting a damaged or incorrect item)
Providing complete information allows our team to process your request more efficiently.
Commitment to Customer Satisfaction
Your satisfaction is our priority. From the moment you place an order until it arrives at your doorstep, we are committed to providing a smooth, secure, and enjoyable shopping experience.
Thank you for choosing CozyTrail. We appreciate your trust and look forward to serving you and your furry companions.
prior notice.
Limitation of Liability
CozyTrail shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Use of this website
- Inability to access the website
- Purchase or use of our products
- Technical interruptions
- Third-party services
Our maximum liability shall not exceed the amount paid for the affected order.
Third-Party Links
Our website may occasionally contain links to third-party websites.
These websites operate independently and have their own policies and practices.
CozyTrail is not responsible for the content, accuracy, or privacy practices of third-party websites.
Acceptable Website Use
Users agree not to:
- Attempt unauthorized access to our systems.
- Upload malicious software.
- Interfere with website functionality.
- Use automated tools without authorization.
- Violate applicable laws while using our website.
Violation of these terms may result in restricted access or legal action.
Privacy
Personal information collected through CozyTrail.store is handled responsibly and in accordance with applicable privacy laws.
We are committed to protecting customer information and maintaining secure online transactions.
Governing Law
This website and all related legal matters are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.
Any legal disputes shall be handled by the appropriate courts within Canada unless otherwise required by consumer protection legislation.
Changes to This Legal Notice
CozyTrail reserves the right to update or modify this Legal Notice at any time without prior notice.
Any changes become effective immediately upon publication on this website.
We encourage customers to review this page periodically to stay informed of any updates.
Contact
If you have any questions regarding this Legal Notice, please contact us:
CozyTrail
1697 Rue Coughtry
Saint-Laurent, QC H4L 3H2
Canada
Email: support@CozyTrail.store
Phone: (888) 604-2620