Refund policy

Welcome to CozyTrail. Customer satisfaction is our highest priority, and we want every purchase to meet your expectations. If you are not completely satisfied with your order, we're here to help with a simple and transparent return process.

1. 30-Day Return Policy

We proudly offer a 30-day return policy. You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item should:

  • Be unused or only minimally used.
  • Be in its original condition.
  • Include all original packaging, accessories, and manuals (if applicable).
  • Not show signs of intentional damage or misuse.

Certain products may not be eligible for return due to hygiene or safety reasons if they have been heavily used.

2. Free Returns

We provide free returns for eligible products. If your return request is approved, our customer support team will provide instructions for completing the return process.

Please do not send any products back without first contacting our support team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the product and packaging.

We will review your request promptly and arrange a replacement or full refund whenever appropriate.

4. Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

Original payment processing times are controlled by your bank or card issuer.

5. Exchanges

If you would like a different size, model, or product, please contact us. Whenever possible, we will help arrange an exchange quickly and efficiently.

6. Order Cancellation

Orders may be canceled before they are processed or shipped.

If your order has already entered fulfillment or has shipped, it may no longer be possible to cancel it. In this case, you may request a return after delivery.

7. Non-Returnable Items

Returns may not be accepted for:

  • Products intentionally damaged after delivery.
  • Items showing excessive wear or misuse.
  • Products returned without prior authorization when required.
  • Gift cards or promotional items where applicable.

8. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank.

If you still have questions, please reach out to our customer support team.

9. Contact Us

If you need assistance with a return or refund, please contact us.

CozyTrail

1697 Rue Coughtry, Saint-Laurent, QC H4L 3H2, Canada

Email: support@CozyTrail.store

Phone: (888) 604-2620

We appreciate your trust and will always work to make your shopping experience simple, fair, and worry-free.