Terms of service

Welcome to CozyTrail. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Acceptance of Terms

By accessing or using CozyTrail.store, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

Your continued use of our website constitutes acceptance of these Terms and any future updates.

2. About CozyTrail

CozyTrail specializes in premium pet grooming products designed for dogs and cats, including grooming brushes, deshedding tools, grooming gloves, professional grooming scissors, and other pet care accessories.

We strive to provide accurate product descriptions, quality products, and excellent customer service.

3. Account Responsibilities

You may browse our website without creating an account. If you choose to register, you are responsible for:

  • Maintaining the confidentiality of your account.
  • Providing accurate and current information.
  • Restricting unauthorized access to your account.
  • All activities conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Product Information

We make every effort to ensure product descriptions, specifications, colors, and images accurately represent our products.

However:

  • Colors may vary depending on monitor settings.
  • Product packaging may occasionally change.
  • Minor manufacturing variations do not constitute product defects.

All information is subject to change without prior notice.

5. Pricing

All prices displayed on CozyTrail.store are listed in the applicable store currency.

Prices may change without notice.

Although we work carefully to prevent pricing errors, we reserve the right to cancel orders placed with incorrect pricing caused by technical or human error.

6. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse any order.
  • Limit purchase quantities.
  • Cancel suspicious or fraudulent transactions.
  • Request additional verification when necessary.

7. Payment

We accept secure payment methods available during checkout.

By placing an order, you represent that:

  • You are authorized to use the selected payment method.
  • All billing information provided is accurate.
  • Payment authorization has been obtained.

Orders will only be processed after successful payment authorization.

8. Shipping

We proudly provide:

  • Free Worldwide Shipping
  • Estimated delivery time of 7–10 business days

Delivery estimates are not guaranteed and may vary because of customs inspections, severe weather, carrier delays, holidays, or other circumstances beyond our control.

9. Returns & Refunds

We offer:

  • 30-Day Return Policy
  • Free Returns
  • Refunds issued to the original payment method after approved inspection.

Please review our Return & Refund Policy for complete details.

10. Intellectual Property

All content available on CozyTrail.store, including but not limited to:

  • Logos
  • Product images
  • Website design
  • Graphics
  • Text
  • Icons
  • Layout
  • Branding

is the property of CozyTrail or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Activities

Users agree not to:

  • Violate any applicable law.
  • Interfere with website security.
  • Attempt unauthorized access.
  • Upload malicious software.
  • Submit false information.
  • Abuse our customer service.
  • Use automated systems without authorization.

Violation of these Terms may result in account suspension or legal action.

12. Disclaimer

Our pet grooming products are intended to assist with routine grooming and maintenance.

They are not veterinary medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Pet owners should always use grooming tools responsibly and supervise pets during grooming sessions.

13. Limitation of Liability

To the maximum extent permitted by law, CozyTrail shall not be liable for:

  • Indirect damages.
  • Consequential damages.
  • Lost profits.
  • Business interruption.
  • Data loss.
  • Incidental damages arising from the use of our products or website.

Our total liability shall not exceed the purchase price of the affected product.

14. Privacy

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy and applicable privacy laws.

15. Governing Law

These Terms shall be governed by the laws of the Province of Quebec and the applicable federal laws of Canada.

Any disputes shall be resolved in the appropriate courts located within Canada unless otherwise required by applicable consumer protection laws.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

CozyTrail

Address:
1697 Rue Coughtry, Saint-Laurent, QC H4L 3H2, Canada

Phone:
(888) 604-2620

Email:
support@CozyTrail.store