Shipping policy

Thank you for shopping with CozyTrail. We are committed to providing reliable worldwide shipping and ensuring your pet grooming essentials arrive safely and efficiently. Please review our shipping policy below for complete details.

1. Shipping Coverage

We proudly offer Free Worldwide Shipping on every order.

No minimum purchase is required. Whether you're ordering a single grooming brush or multiple pet care essentials, shipping is always free.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional events, processing may require additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

3. Estimated Delivery Time

After your order has been processed, estimated delivery time is:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs inspections
  • Local carrier operations
  • Weather conditions
  • National holidays
  • Other unforeseen logistics delays

While we strive to meet estimated delivery times, they are not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Tracking updates may take several business days to appear after shipment.

5. Shipping Partners

To provide reliable worldwide delivery, we work with trusted international logistics providers and local delivery carriers.

Carrier selection depends on your shipping destination.

6. Customs & Import Duties

Most customers receive their orders without additional charges.

However, customs duties, import taxes, or local handling fees imposed by your country's customs authorities remain the responsibility of the customer if applicable.

Customs procedures may occasionally extend delivery times.

7. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

CozyTrail is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Invalid contact information

If you notice an error, please contact us immediately. We'll do our best to update your order before shipment.

8. Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact our customer support team.

We'll work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

9. Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the package
  • Photos of the damaged product

We'll review your case promptly and provide an appropriate solution.

10. Split Shipments

If your order contains multiple products, they may occasionally be shipped separately to ensure faster delivery.

You will receive tracking information for each shipment whenever available.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

CozyTrail

Address:
1697 Rue Coughtry, Saint-Laurent, QC H4L 3H2, Canada

Phone:
(888) 604-2620

Email:
support@CozyTrail.store